What’s it like to work for Bike Labyrinth in Germany? Our Account Manager tells you about his day to day at work
We’ve already written a few articles about our Dutch Film Team and what their days during a filmtrip look like. But of course we have more employees with interesting jobs. Adam is one of our Account Managers in Germany. He visits healthcare institutions to show them Bike Labyrinth and explain the benefits of virtual cycling. In this article, Adam will tell you all about his typical day in the office and on the road.
Working at the ‘office’
Usually I start the week at the office in my home. After the first coffee, I start around 8 am checking emails and answering them. Then I move onto my tasks which I set myself in advance using Teamleader, so that no possible lead is missed. Tasks consist of many things, from just contacting a customer, following them up, making an offer or writing a note after a visit. Between 9:30 and 11:30 am I make most of my phone calls with customers, because I find that this is the best time to reach people.
After completing a task, a new task usually needs to be set for sometime in the future. For example, if I send an offer, I make a task to follow the customer up after approximately a week, to see if they received the offer. I take my lunch break around 2 pm and continue with the less urgent tasks or research in the afternoon. On a good day all tasks are completed!
Working from the road
On days I don’t work in the office, I’ll be on the road. Appointments are usually collected and made in similar zip codes for the same day, so this way there are 2-4 appointments a day. If the driving time is over 3 hours, then a stop-over at a hotel is booked. The appointments are then split over two days (4-6 appointments).
A typical day starts by waking up pretty early, depending on how far has to be traveled for the first appointment. The first appointment is in the morning and after a long drive of listening to podcasts, I’m ready to present Bike Labyrinth. A single presentation at a home or hospital can take place in front of just one person, or even sometimes up to fifty - it depends on how the customer has planned it. All customers are different - some are looking for something to benefit the health of their clients, while some just want to offer their clients something fun and time consuming to do. As an account manager you have to adapt to the situation and the needs of the customer, so I try to present Bike Labyrinth as best as possible. It’s different every time, which makes it all the more fun.
Bike Labyrinth and THERA-Trainer for a test week
Sometimes I go and build up a demo system in front of the customer and talk at the same time, other times there is more time and I have some time to prepare the presentation. After the presentation, I usually offer to leave the Bike Labyrinth with THERA-Trainer at the customer for approximately a week, so that they can test it with their patients or residents. Which is completely free.
After the first appointment, it is more podcasts and driving on to the second, third and fourth appointment, or to the hotel. These can be really busy days so if things get stressful, it is important to stay calm and have enough protein drinks, so that you can take a late lunch late afternoon after the last appointment if necessary!
Appointments also consist of pick-ups after a test week, where an appointment is made preferably with a decision maker to discuss how the week went and how Bike Labyrinth could be financed. I also have deliveries, which I combine with fitting new appointments.
If there is no stop-over, it is usually a long drive home after a hopefully successful day.
Want to know more about Bike Labyrinth?
Try virtual cycling for free in your institution if you are in the region Baden-Württemberg, Bayern, Rheinland-Pfalz, Nordrhein-Westfalen or Hessen. Adam or one of our other Account Managers can install Bike Labyrinth for you so you can try it out for a week. Click here for more information or just email Adam at adam@bikelabyrinth.com (if you’re in Germany!).
